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Reklamationsretten dækker ikke fejl, skader eller slitage, direkte eller indirekte opstået som følge af forkert betjening, ringe vedligeholdelse, vold eller uautoriserede indgreb. Reklamation over fejl og mangler, som bør opdages ved sædvanlig undersøgelse af varen, skal meddeles HowCool indenfor rimelig tid. Varen kan efterfølgende returneres for ombytning eller efter aftale evt. kreditering. I forbindelse med reklamationssager afholder HowCool returneringsomkostninger i rimeligt omfang.
Reklamation og varereturnering
Ved fejl, mangler eller evt. udeblevne leverancer bedes henvendelse rettet til:
HowCool
Industrivej 17
3300 Frederiksværk,DK
info@howcool.dk
Varereturnering foregår også til denne adresse - bemærk at vi ikke modtager pakker sendt pr. efterkrav. Returnering kan også ske ved at nægte modtagelse eller aflevere varen personligt hos os. Det er ikke et krav men ekspeditionen fremmes, hvis fyldestgørende informationer følger pakken - eksempelvis kopi af ordrebekræftelse, registreringsnummer og kontonummer for bankkonto hvortil refusion kan foregå, kopi af evt. forudgående korrespondance mv.
Refusion
I tilfælde af aftalte dekorter, returnerede varer eller forudbetalte varer som afbestilles før afsendelse, skal der ske en hel eller delvis refusion af købesummen. Refusion sker normalt altid ved bankoverførsel, og HowCool har derfor brug for oplysninger om registreringsnummer og kontonummer for din bankkonto. Disse oplysninger er ikke følsomme, og kan uden videre oplyses pr. email eller anden traditionel korrespondanceform.
English_____________________________________________________________________________________
Refunds
The purchase price will be refunded in part or in full in the event of agreed rebates, returned goods or pre-paid goods cancelled before despatch. Refunds are normally always by bank transfer, and HowCool therefore requires the branch and account numbers of your bank account. This information is not sensitive and it can simply be sent by e-mail or other traditional form of correspondence.
Right of cancellation Goods may be returned within 14 days from the date of receipt. If you decide to cancel a purchase, simply return the item in As required under the Danish Sale of Goods Act, HowCool offers a two-year period for complaints concerning faults in materials and workmanship which become apparent during normal use. This right of complaint does not cover faults, damage or wear caused directly or indirectly by incorrect operation, lack of maintenance, rough handling or unauthorised modifications. Complaints concerning faults and defects which should have been discovered in the normal check of the item must be reported to HowCool within a reasonable time. The item can then be returned for repair, exchange or, by agreement, for crediting. HowCool will pay reasonable costs of return in connection with complaints.
Complaints and return of goods
Please direct inquiries concerning faults, defects, or missing deliveries to:
HowCool
Industrivej 17
3300 Frederiksværk, Denmark
info@howcool.dk
This is also the return address for goods. Note that we do not accept packages sent cash on delivery. Goods can also be returned by declining receipt or delivering the item personally to us. Although it is not a formal requirement, the transaction will be expedited if the package is accompanied by complete information, e.g. a copy of the order confirmation, the branch number and number of the bank account to which the refund can be made, a copy of any previous correspondence etc.
essentially the same condition and quantity as on receipt. When the item has been received and approved, the purchase price will be refunded to your account within a few days. The costs of return are your responsibility. For practical details see the point "Complaints and return of goods".
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